Policy Overview

This Returns and Refund Policy applies to products purchased directly through the official MuscelBond website. Purchases made through a marketplace, retailer or authorised seller may be governed by that seller’s return process.

Returns and refunds are subject to verification of the order, product condition, nature of the complaint and supporting information.

Nothing in this policy is intended to exclude or limit any right or remedy that cannot legally be excluded under applicable consumer law.

Eligible Return or Replacement Issues

You may request assistance when you receive:

• A product different from the item ordered.
• A missing product or missing component from the parcel.
• A product damaged during delivery.
• A leaking, broken or visibly tampered package.
• An expired product at the time of delivery.
• A product with a verified manufacturing defect.
• An accessory or apparel item with a manufacturing defect.

Depending on availability and the circumstances, MuscelBond may offer a replacement, refund, store credit or another appropriate resolution.

Reporting an Order Issue

Missing, damaged, leaking, tampered or incorrect-item claims should be reported within 48 hours of delivery.

Please email the following information:

• Your full name.
• Order number.
• Registered email address or telephone number.
• A clear explanation of the issue.
• Photographs of the outer package and shipping label.
• Photographs of the affected product and batch information.
• An uninterrupted parcel-opening video, where available, especially for missing-item, damage or tampering claims.

Nutritional and Consumable Products

For hygiene, safety and product-integrity reasons, nutritional and consumable products are generally eligible for return only when they are unused, unopened, sealed and retained in their original packaging.

Opened or consumed products are normally not eligible for a change-of-mind return, flavour exchange or preference-based refund.

This restriction does not prevent you from contacting us about a suspected defective, contaminated, expired, damaged, incorrectly supplied or unsafe product. Such complaints will be reviewed individually.

Fitness Accessories and Apparel

Shakers, gym bags and other fitness accessories may qualify for replacement or refund where a verified manufacturing defect or delivery-related damage is reported within the applicable period.

Apparel may qualify where:

• The wrong size or item was supplied by MuscelBond.
• The product contains a verified manufacturing defect.
• The item remains unused, unwashed and in original condition.
• All tags, packaging and accessories remain attached.

Normal wear and tear, incorrect washing, accidental damage or damage caused after use will not qualify.

Products Not Eligible for Return

A return may be declined where:

• The product has been substantially used or consumed.
• A seal has been opened solely for a change-of-mind request.
• The product was damaged because of misuse or improper storage.
• The original product, packaging, labels or accessories are missing.
• The batch or identification information has been removed.
• The product has been altered, repaired or modified.
• The request was submitted outside the stated reporting period.
• The information provided cannot reasonably verify the claim.
• The issue concerns only personal flavour or texture preference.

A request will not be rejected where doing so would conflict with a mandatory consumer remedy available under applicable law.

Return Process

1. Email your request to wecare@muscelbond.com .
2. Include your order details, explanation, photographs and other supporting evidence.
3. Wait for confirmation and return instructions from the MuscelBond support team.
4. Do not send a product back without receiving return authorisation.
5. Pack the authorised product securely with its original packaging, labels, accessories and invoice.
6. The returned product will be inspected after it reaches the designated return location.
7. We will notify you whether the request has been approved, rejected or requires further information.

Order Cancellation

Review product, quantity, flavour, address and payment details before completing your order.

To request cancellation, contact us immediately at wecare@muscelbond.com .

Cancellation is normally possible only before the order has been packed, processed or handed to the delivery partner. Once dispatched, the order cannot ordinarily be cancelled in transit.

Refusing delivery does not automatically guarantee a full refund. Forward and return shipping costs may be deducted where the refusal was not caused by an error attributable to MuscelBond.

Refund Processing

Approved refunds are normally initiated within 7–10 business days after the returned item has been received, inspected and approved.

Prepaid orders

Refunds for prepaid orders will generally be initiated to the original payment method used for the purchase.

Cash-on-delivery orders

Approved cash-on-delivery refunds may be processed through bank transfer, UPI or another supported refund method. The customer may be required to provide verified payment details belonging to the order recipient.

Bank processing time

After MuscelBond initiates a refund, the payment provider or bank may require additional time to reflect the amount in your account.

Combos, Bundles and Free Gifts

Products purchased as a combo or bundle must generally be returned together as a complete unit unless MuscelBond specifically authorises the return of an individual component.

Free gifts, complimentary products and promotional accessories must also be returned when the qualifying order is returned in full.

If a free gift is not returned, its stated value may be deducted from the approved refund where permitted.

Taste, Preference and Product Suitability

Personal preferences regarding flavour, sweetness, smell, texture, mixability or consistency do not normally qualify an opened product for return.

Individual responses to nutritional products may vary. A product is not automatically considered defective because a customer dislikes its flavour or experiences an individual sensitivity.

Read the ingredient list, allergen information, serving instructions and warnings before use. Consult a qualified healthcare professional before consuming a supplement if you have allergies, a medical condition, take medication, are pregnant, breastfeeding or are otherwise unsure whether a product is suitable for you.

Stop using the product and seek appropriate medical advice if you experience a concerning reaction. You may also contact us with the product and batch details so that the concern can be reviewed.

Consumer Rights

This policy operates in addition to rights and remedies available under applicable Indian consumer law.

MuscelBond may reject fraudulent, fabricated, abusive or duplicate claims, but genuine complaints concerning defective, damaged, misdescribed, missing or incorrectly supplied products will be reviewed fairly.

Before escalating a complaint, please contact our support team and allow a reasonable opportunity to investigate and resolve the issue.

Contact Us

For cancellation, return, replacement or refund assistance, contact:

Use the email subject “Return or Refund Request” and include your order number. Never send card details, CVV numbers, UPI PINs, passwords or one-time passwords by email.