Acceptance of Terms

This website and the products and services made available through it are operated by MuscelBond Nutrition. The terms “MuscelBond”, “we”, “us” and “our” refer to MuscelBond Nutrition.

These Terms, together with our Privacy Policy, Shipping Policy, Cancellation and Refund Policy and any other policy displayed on the website, form the agreement between you and MuscelBond.

If you do not agree with these Terms, you should not access the website, create an account or place an order.

Eligibility

By using the website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under 18 years of age, you may use the website or purchase products only with the involvement and supervision of a parent or legal guardian.

You also confirm that:

• The information submitted by you is accurate and complete.
• You are not impersonating another person or organisation.
• You will use the website only for lawful purposes.
• You are authorised to use the payment method selected for an order.

Products and Information

We make reasonable efforts to present product descriptions, ingredients, nutritional information, packaging, images, prices and availability accurately. However, colours, packaging and presentation may appear differently depending on the device or may change as part of a packaging update.

Product availability may vary. We may modify, discontinue, restrict or update a product without prior notice where permitted by law.

You should read the product label, ingredient list, allergen information, serving instructions and warnings before consuming or using a product.

Health and Nutrition Disclaimer

Information provided on the MuscelBond website, social media pages, product pages, blogs or promotional materials is for general informational purposes and is not medical advice.

MuscelBond products are not intended to replace a balanced diet, professional medical advice, diagnosis or treatment. Individual requirements and results may vary.

Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may refuse, limit or cancel an order where:

• A product is unavailable or incorrectly listed.
• The price, offer or product information contains an error.
• Payment cannot be authorised or verified.
• Incorrect or incomplete delivery details are provided.
• Fraudulent, suspicious or unauthorised activity is detected.
• The order appears intended for unauthorised resale.
• Cancellation is required to comply with applicable law.

If payment has already been collected for a cancelled order, the applicable amount will be initiated for refund through the original payment method.

Pricing and Payments

Prices displayed on the website are stated in Indian Rupees unless indicated otherwise. Applicable taxes, delivery charges, cash-on- delivery charges or other fees will be displayed during checkout where applicable.

Payments may be processed by third-party payment gateways. By submitting payment details, you authorise the payment provider and relevant financial institutions to process the transaction.

MuscelBond does not guarantee that every payment method will be available for every order, customer or delivery location.

Shipping and Delivery

Delivery estimates are provided for convenience and are not guaranteed. Actual delivery may be affected by the destination, courier operations, weather, public holidays, natural events, government restrictions, address issues or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and a reachable phone number. Additional shipping charges may apply when an order must be reshipped because of an incorrect address, refusal, repeated failed delivery attempts or customer unavailability.

Detailed shipping conditions are governed by the Shipping Policy displayed on the website.

Returns, Replacements and Cancellations

Returns, replacements, refunds and order cancellations are governed by the Cancellation and Refund Policy displayed on the website.

Due to hygiene, safety and product-integrity considerations, opened, used, unsealed or tampered consumable products may not be eligible for return except where the product is defective, damaged, incorrect or otherwise eligible under applicable law.

You may be required to provide your order number, photographs, packaging details and an unboxing video to help us review a damage, shortage, tampering or incorrect-product claim.

User Accounts

When creating an account, you agree to provide accurate, current and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account. You must inform us promptly if you suspect unauthorised access or misuse.

We may suspend or restrict an account where we reasonably suspect misuse, fraud, unauthorised access or violation of these Terms.

Communications

We may send transactional communications relating to your account, order, payment, delivery, return, support request or security.

Where you have provided consent, we may also send offers, product updates, newsletters and promotional communications. You may unsubscribe using the option included in the message or by emailing us at wecare@muscelbond.com .

Unsubscribing from marketing messages will not prevent necessary transactional or service-related communications.

Reviews, Feedback and User Content

You may submit reviews, comments, photographs, suggestions or other content only when you have the right to do so and the content is accurate, lawful and not misleading.

By submitting content, you grant MuscelBond a non-exclusive, royalty-free and transferable licence to display, reproduce, format, adapt and use that content for operating, promoting and improving our business, subject to applicable law and our Privacy Policy.

You must not submit content that:

• Is false, defamatory, abusive, obscene or threatening.
• Violates another person’s privacy or intellectual property.
• Contains malware, spam or unauthorised promotional material.
• Misrepresents your identity or relationship with MuscelBond.
• Was submitted in exchange for an undisclosed incentive.

We may moderate or remove content that violates these Terms, without being obligated to monitor every submission.

Intellectual Property

The MuscelBond name, logos, product names, packaging, website design, graphics, photographs, videos, text, software and other original materials are owned by or licensed to MuscelBond and are protected by applicable intellectual-property laws.

You may access the website for personal and non-commercial use. You may not copy, reproduce, republish, modify, distribute, sell, exploit or create derivative works from our content without prior written permission.

Intellectual-property concerns may be submitted to wecare@muscelbond.com with sufficient details to identify the protected work and the allegedly infringing material.

Prohibited Uses

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Interfere with the security or operation of the website.
• Attempt to gain unauthorised access to accounts, systems or data.
• Introduce viruses, malicious code or other harmful technology.
• Scrape, copy or collect website data through unauthorised automated means.
• Submit false orders, payment disputes or promotional-code claims.
• Impersonate MuscelBond, its employees, customers or another person.
• Use our content, trademarks or product images without permission.
• Resell products in a manner that violates applicable law or an authorised-distribution agreement.

Third-Party Services and Links

The website may use or link to third-party payment providers, delivery companies, analytics tools, social platforms and other services.

Third-party services are governed by their own terms and privacy policies. MuscelBond does not control and is not responsible for the independent content, security, availability or conduct of third-party websites or services.

Privacy and Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable law.

Information may be shared with service providers where reasonably required to process payments, fulfil orders, provide customer support, prevent fraud, maintain security or comply with legal obligations.

Please review the separate Privacy Policy for details about the categories of information collected, purposes of processing, user rights, retention and contact procedures.

Website and Service Disclaimer

The website and its content are provided on an “as available” basis. We endeavour to maintain accurate and uninterrupted access but do not guarantee that every feature, page or service will always be available, secure, accurate or error-free.

We may temporarily restrict access for maintenance, security, upgrades, operational reasons or circumstances beyond our control.

Nothing in these Terms excludes any guarantee, warranty, remedy or consumer right that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, MuscelBond will not be liable for indirect, incidental, special or consequential loss arising from the use of, or inability to use, the website or products.

Where liability cannot legally be excluded, our aggregate liability relating to a specific order will ordinarily be limited to the amount paid for the affected product or order, subject to rights and remedies that cannot be limited under applicable law.

We are not responsible for loss caused by incorrect customer information, misuse of a product, failure to follow label instructions or events beyond our reasonable control.

Indemnification

To the extent permitted by law, you agree to indemnify MuscelBond against third-party claims, losses or reasonable expenses arising from your unlawful use of the website, breach of these Terms, infringement of another person’s rights or content submitted by you.

Suspension or Termination

We may suspend, restrict or terminate access to the website, an account, promotion or service where we reasonably believe there has been fraud, misuse, unauthorised activity, a security risk or a breach of these Terms.

Provisions relating to intellectual property, payments, liability, indemnity and dispute resolution will continue where their nature requires them to survive termination.

Governing Law and Jurisdiction

These Terms are governed by the applicable laws of India.

Subject to any rights available to consumers under applicable law, disputes will be submitted to courts or other competent forums having jurisdiction in Kangra, Himachal Pradesh, India.

Before beginning formal proceedings, you are encouraged to contact us so that we may attempt to resolve the matter through customer support.

Changes to These Terms

We may update these Terms to reflect operational, product, legal, regulatory or technical changes. The revised version will be published on this page with an updated revision date.

Your continued use of the website after revised Terms take effect indicates acceptance of the updated Terms, subject to applicable law.

Severability

If any provision is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce it later.

Entire Agreement

These Terms and the policies incorporated into them constitute the complete agreement relating to your use of the website and purchase of products.

Contact Information

Questions, complaints or legal notices relating to these Terms may be sent to: